BGBets Privacy Policy — How Your Information Is Kept Safe

1 What Data We Collect

Bgbets needs to collect certain information to provide its services. This falls into two categories — what you provide directly, and what is collected automatically.

Information You Provide Directly

• Identity-related: Full name, date of birth, nationality.
• Contact Information: Mobile number, email address, home address.
• Identity Document: Copy of national ID or passport (for KYC verification).
• Payment Details: bKash/Nagad/Rocket number, transaction reference number.
• Account Information: Username, password (hashed), security question.

Automatically Collected Information

• Device Information: IP address, device type, operating system, browser version.
• Usage Data: Pages you visited, time spent, and which markets you placed bets on.
• Transaction Logs: Deposit, withdrawal, and betting history.
• Location Information: Country and regional information (derived from IP address), with more detail available if location access is granted in the app.
• Cookie Data: Session data, preferences, and analytics data.

2 Why We Collect Your Information

Bgbets collects data only for specific, legitimate purposes. Each purpose is clearly explained below.

3 How Your Information Is Kept Secure

Bgbets has implemented both technical and organisational measures to protect your data. Security is not just about technology — human practices and internal processes are equally important.

Technical Security

• TLS 1.3 Encryption: All data transmissions are protected with the highest standard of encryption.
• AES-256 Storage Encryption: Sensitive data stored on our servers is kept in an encrypted state.
• Password Hashing: Passwords are hashed using the bcrypt algorithm — your actual password is never stored.
• Two-Factor Authentication (2FA): Option to enable an extra layer of security on your account.
• Firewall & IDS: Multi-layered security measures to guard against unauthorised access and cyberattacks.
• Regular Backups: Data is securely backed up to prevent any loss in the event of a system failure or disaster.

Organisational Safeguards

• Access to sensitive data is restricted to authorised staff only, following a least-privilege policy.
• All staff receive regular training on data protection.
• Regular security audits are conducted by independent third-party auditors.
• Any data breach or security incident will be reported to the relevant authorities within 72 hours.

Data Retention Periods

Bgbets retains different types of data for different periods. Even after an account is closed, certain information must be kept for a specified time due to legal requirements.

• Active account data: retained for as long as the account remains active.
• Transaction Records: Typically retained for 5–7 years in accordance with legal obligations.
• KYC documents: retained for up to 5 years after account closure.
• Marketing Data: stopped immediately upon opt-out.
• Log files & technical data: retained for a maximum of 2 years.

4 Sharing Data with Third Parties

Bgbets does not sell your data. However, limited information may be shared with trusted third parties where necessary to deliver our services.

Who We May Share Your Data With and Why

• Payment Processors: Necessary information is shared with bKash, Nagad, and Rocket to process and confirm your payments.
• KYC Verification Services: With licensed verification services for identity document checks.
• Game Providers: Minimum data required for game operation is shared with Live Casino and slots providers.
• Fraud Prevention Services: With specialist security services for detecting suspicious activity.
• Law Enforcement Agencies: With government authorities when required by court order or legal obligation.
• Analytics Services: Anonymous and aggregated usage data used to improve the platform.

International Data Transfers

Bgbets servers and some service providers may be located outside Bangladesh. In such cases, international data transfers are covered by standard security agreements.

5 Cookies & Tracking Technologies

Bgbets uses cookies and similar technologies on its website and app to improve your experience and keep the platform secure.

Cookie Types & Purposes

• Essential Cookies: Maintains login sessions and performs security checks. The site cannot function properly without these — they cannot be disabled.
• Preference Cookies: Remembers your language, time zone, and interface preferences.
• Analytics Cookies: Anonymous data on which pages are visited most and how the site is used helps bgbets improve the platform.
• Marketing Cookies: Used to show you relevant offers based on your preferences. It is never activated without your consent.

How to Manage Cookies

When you first visit bgbets, a cookie consent notice will appear. From there, you can disable all non-essential cookies while keeping the required ones active. You can also delete or block cookies at any time through your browser settings. Please note that disabling cookies may affect certain features of the platform.

6 Your Right to Privacy

Every bgbets member has important rights regarding their personal data. Exercising these rights is completely free of charge.

What You Can Do

• Right to Access: Request access to the personal information bgbets holds about you.
• Right to Rectification: Request corrections to any inaccurate or outdated information.
• Right to Erasure: Request deletion of your data in certain circumstances — however, where legal obligations apply, full deletion may not always be possible.
• Right to Restrict Processing: Request that processing of your data for a specific purpose be stopped.
• Right to Data Portability: Request a copy of your data in a structured, portable format.
• Right to Opt Out of Marketing: Opt out of marketing communications at any time.
• Right to Lodge a Complaint: The right to raise a complaint regarding how your data is being used.

How to Exercise Your Rights

To exercise any of the above rights, email bgbets support at: support@bgbets.best — write to us with the subject line "Data Privacy Request". bgbets will respond within 30 days. Requests will be processed after identity verification.

7 Privacy of Children & Minors

Bgbets services are intended strictly for adults aged 18 and above. bgbets does not knowingly collect or store personal information from minors.

If a minor has created an account on bgbets — whether accidentally or by providing false information — the account will be terminated and all associated data deleted as soon as this comes to our attention.

If you believe a minor is using bgbets, please support@bgbets.best— to notify us immediately.

8 Changes to the Privacy Policy

Bgbets may update this Privacy Policy when necessary. Updates may arise due to changes in laws or regulations, technological developments, or business changes.

Notice of Changes

• For significant changes, you will be notified at your registered email address at least 30 days in advance.
• For minor changes, only the "Last Updated" date at the top of the page will be revised.
• A notification may be displayed the first time you log in after any changes.

Continued use of bgbets after any changes take effect will be considered acceptance of the updated policy. If you do not accept the new policy, you may request to close your account.

9 Privacy Contact

For any privacy-related questions, concerns, or requests, please reach out to bgbets' dedicated support team.

Contact Channels

• Email: support@bgbets.best — write to us with the subject line "Privacy Inquiry"
• Live Chat: Use the chat button at the bottom right of the website or app — feel free to ask in Bengali.
• Response Times: General enquiries within 24 hours; data requests within 30 days.

If your privacy complaint cannot be resolved, you have the right to escalate it to the relevant licensing authority.